Shipping policy

when is shipping calculated?

all shipping is calculated by weight at checkout. we offer the option to upgrade shipping with insurance. during these crazy times i highly recommend utilizing this service, as many orders are being processed slowly, or are being lost in transit completely, which is then out of our control.

should you choose to not insure your item, you are agreeing that if your order is lost, damaged, or stolen in transit, the kindle co is not responsible for this loss.

how long will it take my order to arrive?

all orders are dispatched within 3-5 business days. 

  • standard delivery time: 2-10 business days
  • express shipping : 2-5 business days

to track your shipment you will receive a notification email upon dispatch with any relevant information to your package.

my item hasn't arrived yet, where is it?

firstly, please be patient. i recommend tracking your package via canada post tracking information provided in your dispatch notification email. if your order has been lost we will not be able to re-ship the item and we will not provide a refund or credit. 

if a parcel is unclaimed, it will be returned to the kindle co.

if i make a mistake on my address on checkout can i change it?

yes you can change a mistake in your address immediately after you have placed your order. please email hello@thekindleco.com to have this adjusted. please be mindful and make sure to check the information you have provided us carefully before submitting your order. 

all orders are considered final, and once your order has been confirmed we are unable to make any changes to the existing order.